Payment OptionsUpdated 5 months ago
It's amazing that you want to join our Purple Family! 🌱 
Our shop is always available for you at any time and offers you a variety of payment options in an SSL-encrypted environment, including:
PayPal
Credit card (Mastercard, Visa or American Express)
Klarna: invoice and direct payment
Google Pay, Apple Pay and Shop Pay
iDeal, Bancontact or EPS
💳 I see only one payment method in the store - why is that?
You're almost done with your purchase - but the store only shows you one payment method when paying? Why sometimes only one payment method is available and how you can check whether this can be changed.
📍 Payment methods may be restricted depending on the country or address
A common reason is the delivery address or your country of residence. Some payment providers are only available for certain countries. For example, if you live in Switzerland or Austria, you may see different options than someone with a delivery address in Germany.
🔐 Payment system checks risk automatically
Many stores work with automatic checking systems (e.g. Klarna, PayPal, Mollie) that assess the payment risk in the background. Among other things, the following things are taken into account
Amount of the order value
Previous orders
Technical data of your device
Matches between billing and delivery address
If the system recognizes certain criteria, it is possible that only a secure payment method such as prepayment or PayPal will be displayed - this is for your and our security.
🛠️ Technical reasons? You can try that:
If you think that more payment methods should actually be available, please try the following:
Clear your browser cache & cookies
Change browser
Check that you have filled in all mandatory fields correctly (zip code, phone number, etc.)
Check whether you have filled in all mandatory fields correctly (zip code, telephone number, etc.)
Reload the page or start the order again
👀 Still only one payment method visible?
Then get in touch with our customer service team - we'll take a look at your order in person and help you.
📧 Simply write to us via our contact form
💬 Or contact us directly via live chat
We look forward to hearing from you! 💜