As soon as your order is on its way to you, we will pass it on to our carrier - for more climate-friendly shipping. Shortly afterwards, you will receive a shipping confirmation from us by email, including your personal tracking link. So you know exac

<img src="https://attachments.gorgias.help/lrg3N7AXlQ2DnR8K/hc/mJQz875zaNxadpn4/2025061912-616450e0-f9bd-4d18-b7e4-c02c2ae1f5a4-c3732a18-a7e7-425e-8521-31b77e639e0d.png" id="isPasted" class="fr-fic fr-dii" style="width: 640px;">As soon as your order is on its way to you, we will pass it on to our carrier - for more climate-friendly shipping. Shortly afterwards, you will receive a shipping confirmation from us by email, including your personal tracking link. So you know exactly where your parcel is at all times.<img src="https://attachments.gorgias.help/lrg3N7AXlQ2DnR8K/hc/mJQz875zaNxadpn4/2025052810-690dc0d9-b286-467e-8b41-b88348fd5c6a-ce278699-6f0b-4f51-a002-a2a7fd3a7cc4.png" style="width: 471px;" class="fr-fic fr-dib">&#x1F4E6; Delivery times:Orders received before 14:00 usually leave our warehouse on the same day. If your order is received after this time, it will be dispatched the following day.The delivery time of your order depends on where it is sent:Germany &#x1F1E9;&#x1F1EA;: 2-3 working daysRest of the EU &#x1F1EA;&#x1F1FA;: 3-5 working daysWorldwide &#x1F30D;: up to 14 working daysThanks to shipment tracking, you are always kept up to date - from collection to delivery to your doorstep. &#x1F3E1;&#x274C; No shipping to the USA or CanadaUnfortunately, shipping to the USA and Canada is currently not possible. We hope to be able to change this in the future and thank you for your understanding.

Delivery & Tracking

Not at home?🏡. Delivery to a Packstation or DHL store is possible with us. Please make sure you enter your postal number and the Packstation or DHL store correctly. We always need your postal number. This is your own DHL customer number:. You can fi

Not at home?&#x1F3E1;Delivery to a Packstation or DHL store is possible with us.<img src="https://attachments.gorgias.help/lrg3N7AXlQ2DnR8K/hc/mJQz875zaNxadpn4/2025061912-7ffc934d-8067-4ff6-bed6-3ac3785f8b56-348d2ec4-61c1-489e-95b1-8f4329eba066.png" class="fr-fic fr-dii" style="width: 515px;"> Please make sure you enter your postal number and the Packstation or DHL store correctly. We always need your postal number. This is your own DHL customer number:&#xA0; <img src="https://attachments.gorgias.help/xkj9/hc/jzz2/b29586a7-274d-4f70-ae0b-bde7aadfb565-44c4330f-ef89-4d51-b401-ee98f0f6ec67.png" style="width: 457px;" class="fr-fic fr-dii">You can find more information about the Packstation and how to use it on the&#xA0;DHL website.&#x1F49C;

Shipping to a Packstation or Post Office

If your parcel is a long time coming: What you can do now 💌📦. We know how great the anticipation of an order can be - especially when you are eagerly waiting for something so exciting. We are very sorry if your parcel has not yet reached you. ❤️‍🩹

If your parcel is a long time coming: What you can do now&#xA0;&#x1F48C;&#x1F4E6;We know how great the anticipation of an order can be - especially when you are eagerly waiting for something so exciting. We are very sorry if your parcel has not yet reached you. &#x2764;&#xFE0F;&#x200D;&#x1FA79;Why are there delays?In rare cases, our shipping partner may experience unforeseen delays. This means that a parcel can remain in one place for up to 3-5 working days without any visible change in the shipment status. Such delays are frustrating - we absolutely understand.What you can do now:&#x2728; Please keep an eye on your shipment progress in the coming days.&#x2728; If there are no changes to the shipment after 3-5 working days, please get in touch with us via our <a href="https://plantsarepurple.de/pages/contact-us" class="fr-strong">contact form</a>.Only after this period can we initiate an official investigation at the post office. This is important so that DHL has enough time to complete internal processes before we can intervene.We are here for you - we promise! &#x1F49C;As soon as you let us know that the deadline has passed and your parcel has still not arrived, we will take care of everything else straight away. Together we will find a suitable solution - straightforward and personal.We know from experience: In most cases, a case like this clears up all by itself and the parcel makes its way to you after all. We remain optimistic that the letter carrier will soon be ringing your doorbell too. &#x1F48C;Thank you for your patience &amp; understanding! &#x1F49C;Your satisfaction is very important to us - and we will do everything we can to ensure that you receive your order soon. &#x1F970;

My shipment status does not change

Are there any additional shipping costs? 🌱 📦. The shipping costs depend on the country of destination of the order:. Germany and Austria: €4.99 and free shipping for orders over €60. Other European countries: €9.99 and free shipping for orders over

Are there any additional shipping costs? &#x1F331; &#x1F4E6;&#xA0;The shipping costs depend on the country of destination of the order:<img src="https://attachments.gorgias.help/lrg3N7AXlQ2DnR8K/hc/mJQz875zaNxadpn4/2025061912-67c4b79d-ccc7-47de-9fb0-b83ba777f989-eeeee7e8-3647-4aae-9744-ee22bfd564a0.png" class="fr-fic fr-dii fr-fir fr-rounded" style="width: 336px;"> Germany and Austria: &#x20AC;4.99 and free shipping for orders over &#x20AC;60Other European countries:&#xA0; &#x20AC;9.99 and free shipping for orders over &#x20AC;80All other countries:&#xA0; &#x20AC;19.99 and free shipping for orders over &#x20AC;100

Shipping Costs

We ship all our parcels from Germany. Therefore, in very rare cases, your delivery may be subject to customs duties, e.g. for shipments to Switzerland or Norway. If you have to pay customs fees, we sincerely apologize for this inconvenience. 😞. You

We ship all our parcels from Germany. Therefore, in very rare cases, your delivery may be subject to customs duties, e.g. for shipments to Switzerland or Norway.If you have to pay customs fees, we sincerely apologize for this inconvenience. &#x1F61E;You are more than welcome to send us the amount of the fee along with a receipt to <a href="mailto:support@plantsarepurpel.de,">support@plantsarepurple.de</a> so that we can refund you the additional costs.Please be assured that we are working closely with our logistics to avoid this in the future!&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; <img src="https://attachments.gorgias.help/lrg3N7AXlQ2DnR8K/hc/mJQz875zaNxadpn4/2025061912-360d916b-22e1-47ad-b3a4-53a7f272dc56-e2d2f3a9-5a71-450b-be89-b3ee29ec6365.png" id="isPasted" class="fr-fic fr-dii" style="width: 482px;">

Customs and Import Fees

Gift wrapping for individual orders - you should know this 🎁. Would you like to give our products as a gift and are wondering whether we can also gift-wrap them? We're delighted - because our natural cosmetics are not only good for the skin, but als

Gift wrapping for individual orders - you should know this &#x1F381;Would you like to give our products as a gift and are wondering whether we can also gift-wrap them? We&apos;re delighted - because our natural cosmetics are not only good for the skin, but also a loving gift for special people. &#x1F49C;&#x1F381; Unfortunately, we cannot gift-wrap individual ordersBut perhaps one of our carefully selected sets is just the thing for you! These sets are not only perfectly coordinated, but also make a great gift. Whether for skincare beginners, anti-ageing lovers or moments of pampering in between - there&apos;s something for everyone here.&#x1F449; <a href="https://plantsarepurple.de/collections/shop-sets-2" class="fr-strong">Discover gift sets now</a>&#x1F39F;&#xFE0F; Still unsure? A gift voucher is always a good idea<img src="https://attachments.gorgias.help/lrg3N7AXlQ2DnR8K/hc/mJQz875zaNxadpn4/2025052111-771ab9fd-0fbe-4c0a-803c-6302cb71e517-screenshot%202025-05-21%20at%2013.21.21.png" style="width: 693px;" class="fr-fic fr-dib">If you&apos;re not sure which set is the right one - or if you want to leave the choice up to the recipient - then our gift voucher might be just the thing. This way, the recipient can easily choose their favorite products themselves.&#x1F449; <a href="https://plantsarepurple.de/collections/gift-cards" class="fr-strong">To our gift vouchers</a>Even if we can&apos;t gift-wrap individual orders, you can still find lovingly put together gift sets and flexible gift vouchers - ideal for giving someone a very special treat.&#x1F49C;

Can you wrap the order as a gift?

📦 Wrong delivery address - what to do?. Whether under stress or by mistake: Entering the wrong delivery address happens faster than you think. The good news is: In many cases, the mistake can be corrected in time - or at least mitigated. We show you

&#x1F4E6; Wrong delivery address - what to do?Whether under stress or by mistake: Entering the wrong delivery address happens faster than you think. The good news is:&#xA0;In many cases, the mistake can be corrected in time - or at least mitigated. We show you what you can do if you have placed an order with the wrong address and how you can avoid such situations in the future.&#x23F1;&#xFE0F;&#xA0;React quickly - the sooner the better!As soon as you notice that you have entered an incorrect address (e.g. transposed digits in the house number, forgotten apartment number, old address), you should contact our <a href="https://plantsarepurple.com/pages/contact" class="fr-strong">customer service</a> immediately. Use the <a href="https://plantsarepurple.com/pages/contact" class="fr-strong">contact form</a> or our chat.What information do we need from you?1. order number2. correct delivery address&#x1F4E6; Order is already on its way - what now?If the parcel has already been sent, changing the delivery address is more difficult, but not always impossible. Depending on the shipping service provider, you have the following options:DHL: You can use the DHL app or website to request a redirection or pick-up at a DHL shop - but only if the parcel has not yet been loaded into the delivery vehicle.&#x274C; Parcel is returned - what happens now?If your parcel could not be delivered due to an incorrect address, it will usually be returned to the sender. As soon as we receive it, you will usually be informed automatically. You can then:1. request a redelivery to the correct address.&#xA0;2. cancel the purchase and receive a refund.&#xA0;&#x1F6E1;&#xFE0F; How to avoid the address error next time&#x2705; Check the address carefully - preferably before you complete the purchase&#x2705; Update the address book in the customer account - e.g. after moving&#x2705; Check the order confirmation directlyAn incorrect delivery address is annoying - but not the end of the world. &#x1F30E;&#x1F970;If you are unsure or need support, our customer service team is always on hand to help - together we will find a solution. &#x1F4AC;

Shipping and Delivery