My mystery gift was not in the packageUpdated 5 months ago

What to do if your mystery gift wasn't in the package? 🎁💌

Were you expecting a gift with your promotional order - but it wasn't there when you opened the parcel? We're very sorry about that and we completely understand how disappointing that can be. 🥺💜

Why is my mystery gift missing?

In rare cases, the gift you are actually entitled to is not automatically transferred to the shopping cart. This may be due to technical reasons - and even if it doesn't happen often, it is of course particularly annoying when it happens to you.

We won't leave you alone with this!

Please send us a short message via our contact form. 🙏🏼

As soon as you let us know that your gift is missing, we will take care of it immediately:

✨ You will receive your gift separately - at no extra cost.

✨ As soon as the parcel is on its way, you will receive a tracking number as usual so that you can track exactly when your gift arrives.

Your feedback is important! 💜

To ensure that this doesn't happen again in the future, we will forward such information directly to our relevant department. Because only with your feedback can we continuously improve our processes - thank you! 🙏

We know that it's better when everything is right the first time you open it - and that's exactly what we work on every day. Until then, we make sure that even the last missing detail reaches you with love. 💝

Thank you for your understanding & patience ❤️‍🩹